Question 1

How do I book my spot and what is the initial payment?

Accepted Answer

To secure your spot, we require a 50% deposit at booking. Remaining balance is due 48h before local tours and 72h before expeditions. We work with small groups, so we recommend booking in advance.

Question 2

When is the remaining balance due?

Accepted Answer

For local tours, the balance must be settled at least 48 hours before departure; for full-day tours, the deadline is 72 hours in advance.

Question 3

Can I pay in cash?

Accepted Answer

Only for multi-day bookings. The first day's balance must be paid online; the rest can be settled in cash on your first day (subject to 48h/72h deadlines).

Question 4

What currency will I be charged in?

Accepted Answer

All payments are processed in Mexican Pesos (MXN). Your bank may apply its own exchange rate and additional fees if using an international card.

Question 5

Are there any additional fees or hidden costs?

Accepted Answer

No hidden fees. Final price includes activity, dock fees, taxes, and permits. International cardholders might see bank-specific charges.

Question 6

Do you offer discounts or negotiable prices?

Accepted Answer

We adhere to a fixed-rate policy to ensure uncompromised excellence. We do not offer individual or group discounts.

Question 7

What is your cancellation and refund policy?

Accepted Answer

Cancellations before the 48/72h deadline are eligible for a refund minus processing fees. Within this window or no-shows, payments are non-refundable.

Question 8

What happens if the tour is cancelled due to weather or conditions?

Accepted Answer

You’ll be offered a reschedule or a full refund. Safety always comes first.

Question 9

What happens if the minimum number of guests is not met?

Accepted Answer

We’ll offer an alternative date, another experience, or a refund. You may also cover remaining spots to guarantee departure.

Question 10

Do you have a physical shop or office in Cabo?

Accepted Answer

We operate by reservation only without a physical shop to focus on personalized experiences. Meeting details are shared upon confirmation.

Question 11

What is the minimum age to participate?

Accepted Answer

Varies by activity. As a general reference, guests can join local tours as passengers from 6 years old.

Question 12

Can I participate if I have a medical condition?

Accepted Answer

Please inform us in advance; some conditions may require medical clearance before participating.

Question 13

Can I join if I’m pregnant?

Accepted Answer

For safety reasons, we cannot accommodate pregnant guests on boat activities due to constant motion and risk of slips or bumps.

Question 14

What if I get seasick?

Accepted Answer

We suggest Dramamine 1h before departure. We also have natural ginger pearls onboard to help reduce nausea naturally.

Question 15

Can I eat before going out to sea?

Accepted Answer

We recommend a light meal 1h before activity. Avoid alcohol the night before to stay hydrated and reduce seasickness risk.

Question 16

Is equipment included in the tour?

Accepted Answer

Included in most activities. For certified diving, we offer high-end rentals or you can bring your own gear.

Question 17

Can I bring my own equipment?

Accepted Answer

Yes, you are welcome to bring your own scuba or snorkeling gear if you prefer.

Question 18

What animals can be seen during the tours?

Accepted Answer

Depends on season and conditions. You may spot marine life and seabirds like cormorants, pelicans, and ospreys.

Question 19

Are wildlife sightings guaranteed?

Accepted Answer

Sightings can never be guaranteed as animals move freely. We use local knowledge and reports to maximize chances.

Question 20

What if I don’t feel comfortable during the activity?

Accepted Answer

Our team is with you at all times. You can take a break or return to the boat whenever you need.

Question 21

Do you include a safety briefing?

Accepted Answer

Yes, all activities include a briefing explaining equipment, onboard guidelines, and environmental safety.

Question 22

Can we touch or interact with the animals?

Accepted Answer

No. We follow a strict non-intervention policy. No touching, chasing, or feeding wildlife allowed.

Question 23

What’s the difference between private and shared tours?

Accepted Answer

Private tours are exclusive to your group. Shared tours are small-group experiences with limited sizes.

Question 24

Is a private tour worth it?

Accepted Answer

It is ideal for flexibility, privacy, and a tailored pace, guaranteeing departure without depending on minimum group sizes.

Question 25

Can we customize the itinerary on a private tour?

Accepted Answer

Yes, within safety limits we can tailor the experience to your preferences and wildlife activity.

Question 26

How many people can join a private tour?

Accepted Answer

Group size depends on activity and boat. Experiences are designed around a base size with options for extra guests.

Frequently Asked Questions

EVERYTHING YOU NEED TO KNOW BEFORE YOUR ADVENTURE

About

Tours in Cabo

Day Trips

Diving Courses